FAQ
Within a few seconds to the answer - no matter whether you have a question about the product or another topic. Here you find the answer.
General questions
Ski Products & Set up
Ski Bindings
Warranty & Contact
Sponsorship, Cooperation & Community
Junior
Race
Touring general questions
Touring product specific questions
Freeride
What is the difference between the products you offer?
Can I purchase directly from you?
What Völkl ski fits my needs?
Where can I get some stickers?
Can I become a member of the Völkl test team?
How are the edges sharpened from the factory?
Which ski length is the correct one for me?
How do I store my skis & bindings correctly in summer time?
How are the skis made?
Can I ski on the skis right out of the package?
Can you send me a template for self-assembly?
Where do I mount the binding on the ski?
How do I know the correct DIN setting? How do I adjust the DIN setting of my binding?
How do I set the sole length of my binding?
Can I remount my binding?
How often do I have to re-check the adjustment of my binding?
How often do I have to re-check the adjustment of my binding?
Which binding fits my ski?
I have a GripWalk binding. What does that mean? Can I use a non GripWalk boot with it?
I have a GripWalk boot, is it compatible to every binding?
Are all boots & bindings compatible? Is my certain boot compatible with a certain binding?
Where do I get spare parts from?
Where do I find information about Marker/Partner bindings?
What can I do, if I stripped a screw?
What should I do, if I have a warranty claim?
I have sent you a broken/defected product for repairing/maintenance. How long will it take to have it back?
My Völkl clothing broke. Where can I have it repaired?
Who is my contact person in case of a reclamation?
Who do I share my skiing content with?
Can I get a sponsorship & how?
I am interested in a cooperation with you. Whom should I contact?
Does it make sense for kids and juniors to ski with an interface?
What are the stand height regulations for FIS races?
Do Racers use interfaces?
What should I do before my first skiing tour?
Are touring bindings an “easy” substitute for ski bindings?
The main thing is lightweight?! Material selection for touring boots – what should I look out for?
Is every touring boot compatible with every pin binding?
Can I always use the Z value of my normal the binding for my pin binding?
Are all pin inserts in touring boots standardised?
What skiing performance can I expect from a pin binding?
The BC lever can‘t be closed.
The binding can‘t be switched into skiing mode.
The base plate bends under the boot while walking.
The climbing aid becomes unlocked while walking
The binding can‘t be switched into walking mode
I can‘t open the BC lever.
Do Freeriders use interfaces?
What do I have to do, if my brakes do not fit on my Freeride skis?
General questions
What is the difference between the products you offer?
Can I purchase directly from you?
What Völkl ski fits my needs?
Where can I get some stickers?
Can I become a member of the Völkl test team?
Ski Products & Set up
How are the edges sharpened from the factory?
Which ski length is the correct one for me?
How do I store my skis & bindings correctly in summer time?
How are the skis made?
Can I ski on the skis right out of the package?
Ski Bindings
Can you send me a template for self-assembly?
Where do I mount the binding on the ski?
How do I know the correct DIN setting? How do I adjust the DIN setting of my binding?
How do I set the sole length of my binding?
Can I remount my binding?
How often do I have to re-check the adjustment of my binding?
How often do I have to re-check the adjustment of my binding?
Which binding fits my ski?
I have a GripWalk binding. What does that mean? Can I use a non GripWalk boot with it?
I have a GripWalk boot, is it compatible to every binding?
Are all boots & bindings compatible? Is my certain boot compatible with a certain binding?
Warranty & Contact
Where do I get spare parts from?
Where do I find information about Marker/Partner bindings?
What can I do, if I stripped a screw?
What should I do, if I have a warranty claim?
I have sent you a broken/defected product for repairing/maintenance. How long will it take to have it back?
My Völkl clothing broke. Where can I have it repaired?
Who is my contact person in case of a reclamation?
Sponsorship, Cooperation & Community
Who do I share my skiing content with?
Can I get a sponsorship & how?
I am interested in a cooperation with you. Whom should I contact?
Junior
Does it make sense for kids and juniors to ski with an interface?
Race
What are the stand height regulations for FIS races?
Do Racers use interfaces?
Touring general questions
What should I do before my first skiing tour?
Are touring bindings an “easy” substitute for ski bindings?
The main thing is lightweight?! Material selection for touring boots – what should I look out for?
Is every touring boot compatible with every pin binding?
Can I always use the Z value of my normal the binding for my pin binding?
Are all pin inserts in touring boots standardised?
What skiing performance can I expect from a pin binding?
Touring product specific questions
The BC lever can‘t be closed.
The binding can‘t be switched into skiing mode.
The base plate bends under the boot while walking.
The climbing aid becomes unlocked while walking
The binding can‘t be switched into walking mode
I can‘t open the BC lever.
Freeride
Do Freeriders use interfaces?
What do I have to do, if my brakes do not fit on my Freeride skis?
Any unanswered questions?
Please enter the following contact form. Please fill out all mandatory fields and your request will be directly forwarded to the responsible department. We will get in contact with you and process your request as fast as we can, depending also on the time of the year.