FAQ
Within a few seconds to the answer - no matter whether you have a question about the product or another topic. Here you find the answer.
General questions
Ski Products & Set up
Ski Bindings
Warranty & Contact
Sponsorship, Cooperation & Community
Junior
Race
Touring general questions
Touring product specific questions
Freeride
What is a system?
Can I purchase directly from you?
What is the difference between the products you offer?
What Völkl ski fits my needs?
Where can I get some stickers?
Can I become a member of the Völkl test team?
How are the skis made?
Which ski length is the correct one for me?
Can I ski on the skis right out of the package?
How do I store my skis & bindings correctly in summer time?
How are the edges sharpened from the factory?
How do I set the sole length of my binding?
I have a GripWalk boot, is it compatible to every binding?
I have a GripWalk binding. What does that mean? Can I use a non GripWalk boot with it?
Which binding fits my ski?
Where do I mount the binding on the ski?
How do I know the correct DIN setting? How do I adjust the DIN setting of my binding?
Can you send me a template for self-assembly?
Can I remount my binding?
Are all boots & bindings compatible? Is my certain boot compatible with a certain binding?
What can I do, if I stripped a screw?
Where do I find information about Marker/Partner bindings?
What should I do, if I have a warranty claim?
Where do I get spare parts from?
My Völkl clothing broke. Where can I have it repaired?
I have sent you a broken/defected product for repairing/maintenance. How long will it take to have it back?
Who is my contact person in case of a reclamation?
Who do I share my skiing content with?
Can I get a sponsorship & how?
I am interested in a cooperation with you. Whom should I contact?
Does it make sense for kids and juniors to ski with an interface?
What are the stand height regulations for FIS races?
Do Racers use interfaces?
What skiing performance can I expect from a pin binding?
Are touring bindings an “easy” substitute for ski bindings?
Can I always use the Z value of my normal the binding for my pin binding?
What should I do before my first skiing tour?
Is every touring boot compatible with every pin binding?
Are all pin inserts in touring boots standardised?
The main thing is lightweight?! Material selection for touring boots – what should I look out for?
I can‘t open the BC lever.
The BC lever can‘t be closed.
The climbing aid becomes unlocked while walking
The binding can‘t be switched into walking mode
The binding can‘t be switched into skiing mode.
The base plate bends under the boot while walking.
What do I have to do, if my brakes do not fit on my Freeride skis?
Do Freeriders use interfaces?
General questions
What is a system?
Can I purchase directly from you?
What is the difference between the products you offer?
What Völkl ski fits my needs?
Where can I get some stickers?
Can I become a member of the Völkl test team?
Ski Products & Set up
How are the skis made?
Which ski length is the correct one for me?
Can I ski on the skis right out of the package?
How do I store my skis & bindings correctly in summer time?
How are the edges sharpened from the factory?
Ski Bindings
How do I set the sole length of my binding?
I have a GripWalk boot, is it compatible to every binding?
I have a GripWalk binding. What does that mean? Can I use a non GripWalk boot with it?
Which binding fits my ski?
Where do I mount the binding on the ski?
How do I know the correct DIN setting? How do I adjust the DIN setting of my binding?
Can you send me a template for self-assembly?
Can I remount my binding?
Are all boots & bindings compatible? Is my certain boot compatible with a certain binding?
Warranty & Contact
What can I do, if I stripped a screw?
Where do I find information about Marker/Partner bindings?
What should I do, if I have a warranty claim?
Where do I get spare parts from?
My Völkl clothing broke. Where can I have it repaired?
I have sent you a broken/defected product for repairing/maintenance. How long will it take to have it back?
Who is my contact person in case of a reclamation?
Sponsorship, Cooperation & Community
Who do I share my skiing content with?
Can I get a sponsorship & how?
I am interested in a cooperation with you. Whom should I contact?
Junior
Does it make sense for kids and juniors to ski with an interface?
Race
What are the stand height regulations for FIS races?
Do Racers use interfaces?
Touring general questions
What skiing performance can I expect from a pin binding?
Are touring bindings an “easy” substitute for ski bindings?
Can I always use the Z value of my normal the binding for my pin binding?
What should I do before my first skiing tour?
Is every touring boot compatible with every pin binding?
Are all pin inserts in touring boots standardised?
The main thing is lightweight?! Material selection for touring boots – what should I look out for?
Touring product specific questions
I can‘t open the BC lever.
The BC lever can‘t be closed.
The climbing aid becomes unlocked while walking
The binding can‘t be switched into walking mode
The binding can‘t be switched into skiing mode.
The base plate bends under the boot while walking.
Freeride
What do I have to do, if my brakes do not fit on my Freeride skis?
Do Freeriders use interfaces?
Any unanswered questions?
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