• Are all boots & bindings compatible? Is my certain boot compatible with a certain binding?

    All Marker Alpine bindings are designed to be compatible with boots certified by the ISO Alpine norm ( ISO 5355 ). All Marker Frame touring bindings are as well designed to be compatible with both the Alpine and the Touring boot norm ( ISO 5355 and ISO 9523).

  • Can I become a member of the Völkl test team?

    Our products are tested by our R&D and our Test Team throughout the whole year. To keep our quality standards as high as possible, we constantly work together with experts. Let us know if you think that you can contribute to our team by contacting us at marketing@mdvsports.com

  • Can I get a sponsorship & how?

    For the first step towards sponsorship meet your local dealer or sales rep to find out if there is an opportunity of getting sponsored in your area. If you already have some achievements in various competitions or you already collected some video material, then you can contact the local Marker representative of your country.

  • Can I purchase directly from you?

    We do not have a direct sale channel. However, we have an extensive network of extremely competent dealers which we train so that our customers can have the best service possible. You can locate the authorized dealer that is closest to you through our dealerfinder.

  • Can I remount my binding?

    In general remounting of a Marker binding is ofcourse possible. This has to be done however by an authorized Marker dealer to guarantee a correct mounting and a proper release function respectively.

  • Can I ski on the skis right out of the package?

    All ski edges except for the FIS Race and the PRO Models are manufactured and sharpened with the following standard angles: 1,5° base bevel, 87,6° sidewall. However, we do recommend applying wax before skiing for best performance. Please contact your local retailer for best wax recommendations based on your location. On top of this, bindings must always be mounted and adjusted by a certified technician. You can find the dealer that is closest to you through our dealerfinder, they will be able to assist you.

  • Can you send me a template for self-assembly?

    Unfortunately, for safety reasons we can not provide our customers with self-assembly instructions. However, we recommend you to refer to the dealer at which you bought your Marker product if you have any question on assembly or set-up. If you are not able to get in contact with said dealer, please go to your closest marker dealer, which you can find through our dealerfinder. They will know how to fix the problem you are facing.

  • How are the edges sharpened from the factory?

    All ski edges except for the FIS Race and the PRO Models are manufactured and sharpened with the following standard angles: 1,5° base bevel, 87,6° sidewall.

  • How are the skis made?

    Völkl skis are made and developed in Straubing, Germany by extremely qualified personnel. You can have a virtual tour of the factory, or you can also subscribe for a guided tour in our production facility by contacting info@voelkl.de

  • How do I know the correct DIN setting? How do I adjust the DIN setting of my binding?

    The individual DIN setting is dependent on your body weight, height, age, skiing ability and boot sole length. Calculating and getting the correct DIN setting adjusted is responsibility of our authorized dealers. As well, the adjusted release value needs to be verified/checked on a release machine and based on the result maybe even re-adjusted.

  • How do I set the sole length of my binding?

    We recommend you to go to a Marker dealer. They will be able to adjust the binding and explain to you how to do it for future occasions. You can find out which dealer is closest to you through our dealerfinder.

  • How do I store my skis & bindings correctly in summer time?

    Close the heel and turn down the Z-number (DIN/ISO) of your binding to the minimum setting to relieve the spring. Attention: a specialist must adjust the binding before you ski again! It is also good for the binding to grease it slightly with a spray to help protect it from corrosion. Check with your local Marker dealer for the best advise and for the necessary materials to keep your bindings working like new. You can find it through our dealerfinder.

  • How often do I have to re-check the adjustment of my binding?

    You should have the binding adjustment re-checked after three weeks of use, and at least once per winter season. Also, it is important to re-adjust the settings if there are any changes to you physically or to any of your system parts: skis, boots, and bindings.

  • How often do I have to re-check the adjustment of my binding?

    You should have the binding adjustment re-checked after three weeks of use, and at least once per winter season. Also, it is important to re-adjust the settings if there are any changes to you physically or to any of your system parts: skis, boots, and bindings.

  • I am interested in a cooperation with you. Whom should I contact?

    For Advertising/Cooperation requests/ Marketing inquiries etc. please contact your local Marker representative for your country.

  • I have a GripWalk binding. What does that mean? Can I use a non GripWalk boot with it?

    Yes you can. GripWalk compatible bindings can fit standart Alpine (ISO 5355) and GripWalk soles.

  • I have a GripWalk boot, is it compatible to every binding?

    The binding needs to be GripWalk compatible. GripWalk compatible bindings are marked with the GripWalk logo in the toe area - bindings who have that logo on them are GripWalk compatible without any height adjustment. Find out more about GripWalk compatible products on: https://www.grip-walk.com/

  • I have sent you a broken/defected product for repairing/maintenance. How long will it take to have it back?

    We always put customer service and satisfaction before anything else, as we want to have you going back to have fun on the mountains as soon as possible. However, the time it will take to process such requests will vary depending on the time of the year. If you believe that this process is taking too long, please contact our representative for your country. He/She will make sure to check on the current status of your request.

  • My Völkl clothing broke. Where can I have it repaired?

    Unfortunately we do not manufacture clothing anymore. Hence, we suggest you to contact the dealer that is closest to you through our dealerfinder. In case they have spare parts, they will be able to assist you.

  • What can I do, if I stripped a screw?

    Regarding the spare part, please contact the dealer at which you bought it. If you are not able to contact said dealer, please get in touch with your closest dealer through our dealerfinder, they will be able to assist you in the most efficient way. In case both of the options mentioned are not solving your issue, please contact our representative for your country. We will do our best to answer to you as fast as we can.

  • What is the difference between the products you offer?

    To better compare the features of the different products that we offer you a compare tool on our website. Go to the product page, click onto the two arrows next to "Find a dealer". Do the same for the product you want to compare it with.
    Also check with your local Völkl dealer for the best advise. You can find it through our dealerfinder.

  • What should I do, if I have a warranty claim?

    All warranty claims are handled by our retailers. Hence, please take your equipment to your local Marker retailer. They will determine if it is a warranty issue and handle the return for you. You can find the dealer that is closest to you through our dealerfinder.

  • What Völkl ski fits my needs?

    We strongly recommend that you work with an authorized retailer to help you find the best model and size for your needs. Once you tell them your skier ability, preferred skiing conditions & terrain, height and weight, they can help you find the best setup. You can locate your closest authorized retailer through our dealerfinder.

  • Where can I get some stickers?

    For stickers requests, please contact your local dealer through our dealerfinder or our local representative of your country. Depending on the period of the year and on the availability of stickers we will do our best to satisfy your request!

  • Where do I find information about Marker/Partner bindings?

    For online Information have a look at the Marker website. For professional advice, your local authorized Marker dealer can also assist you. You can find the one that is closest to you through our dealerfinder.

  • Where do I get spare parts from?

    Regarding the spare part, please contact the dealer at which you bought it. If you are not able to contact said dealer, please get in touch with your closest dealer through our dealerfinder, they will be able to assist you in the most efficient way. In case both of the options mentioned are not solving your issue, please contact our representative for your country. We will do our best to answer to you as fast as we can.

  • Where do I mount the binding on the ski?

    On many skis a recommended boot center line is indicated. It is also possible to mount the binding in a position closer to the tip or the tail of the ski. If the ski is mounted more to the tip, it will turn easier. If it is mounted towards the tail, the ski will act more solidly at high speed. In any case, you must go to an authorized dealer in order to have it mounted in the correct way. You can find the closest dealer to you through our dealerfinder.

  • Which binding fits my ski?

    For our Racetiger, Deacon and Flair skis we mount specificly-engineered Marker bindings. For our flat skis (Freeride, Freestyle, FIS-Racing and Touring) you can find "recommended binding" on the ski's product page. We also recommend you to visit the Marker website (https://www.marker.net/en/). Here you'll find many bindings that fit our skis. On top of this, you can also ask to your local dealer, which you can locate through our Dealer Finder (https://www.voelkl.com/en/dealerfinder/).

  • Which ski length is the correct one for me?

    You are best to ask your local dealer. They can help you find your most suitable length and can discuss this in detail with you. It can be difficult to find the right size as it depends on your skill level as better skiers normally prefer longer skis than intermediate/beginner skiers. It also depends on the model, as freeride skis should be longer than for example On-Piste slalom skis. As a general rule the correct ski length is somewhere between chin and top of the head.

  • Who do I share my skiing content with?

    You can share your skiing experiences by tagging @markerproducts on Instagram or by sending us the pictures via Facebook message. Seeing our customers having fun and enjoying our products is what pushes us to continuously improve!

  • Who is my contact person in case of a reclamation?

    Regarding the broken part, please contact the dealer at which you bought it. If you are not able to contact said dealer, please get in touch with your closest dealer through our dealerfinder, they will be able to assist you in the most efficient way. In case both of the options mentioned are not solving your issue, please contact our representative for your country. We will do our best to answer to you as fast as we can.

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