• I have sent you a broken/defected product for repairing/maintenance. How long will it take to have it back?

    We always put customer service and satisfaction before anything else, as we want to have you going back to have fun on the mountains as soon as possible. However, the time it will take to process such requests will vary depending on the time of the year. If you believe that this process is taking too long, please contact our representative for your country. He/She will make sure to check on the current status of your request.

  • My Völkl clothing broke. Where can I have it repaired?

    Unfortunately we do not manufacture clothing anymore. Hence, we suggest you to contact the dealer that is closest to you through our dealerfinder. In case they have spare parts, they will be able to assist you.

  • What can I do, if I stripped a screw?

    Regarding the spare part, please contact the dealer at which you bought it. If you are not able to contact said dealer, please get in touch with your closest dealer through our dealerfinder, they will be able to assist you in the most efficient way. In case both of the options mentioned are not solving your issue, please contact our representative for your country. We will do our best to answer to you as fast as we can.

  • What should I do, if I have a warranty claim?

    All warranty claims are handled by our retailers. Hence, please take your equipment to your local Marker retailer. They will determine if it is a warranty issue and handle the return for you. You can find the dealer that is closest to you through our dealerfinder.

  • Where do I find information about Marker/Partner bindings?

    For online Information have a look at the Marker website. For professional advice, your local authorized Marker dealer can also assist you. You can find the one that is closest to you through our dealerfinder.

  • Where do I get spare parts from?

    Regarding the spare part, please contact the dealer at which you bought it. If you are not able to contact said dealer, please get in touch with your closest dealer through our dealerfinder, they will be able to assist you in the most efficient way. In case both of the options mentioned are not solving your issue, please contact our representative for your country. We will do our best to answer to you as fast as we can.

  • Who is my contact person in case of a reclamation?

    Regarding the broken part, please contact the dealer at which you bought it. If you are not able to contact said dealer, please get in touch with your closest dealer through our dealerfinder, they will be able to assist you in the most efficient way. In case both of the options mentioned are not solving your issue, please contact our representative for your country. We will do our best to answer to you as fast as we can.

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